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Registration No: 18265341

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Who Are the CAI?


The CAI is the recognised body for the aerial and satellite industry. The CAI is committed to raising Standards within the industry and the criteria for membership is extremely high.


One of the many membership requirements is that any installing member company will agree to the examination and test of any equipment manufactured or supplied, the inspection of any installation or investigation into conduct which could have a detrimental effect on the reputation of the CAI or its Members.


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Commitment & Professionalism

CAI Members only employ qualified personnel whose work is monitored by an Inspector. If a CAI Member is undergoing inspection, it may be that the CAI Inspector will wish to accompany them to view their installing capabilities. This would be at no extra charge to the customer. It is however, within the rights of the customer to refuse the installation to be inspected.


All CAI Members guarantee their installations for a minimum of twelve months. In addition to this, the CAI undertakes to back-up this guarantee with its own twelve months guarantee, for domestic installations only.

This means that should a CAI Member fail to honour their twelve months guarantee on a domestic installation, the consumer can seek redress via the CAI - Provided that the problems are within the realms of the original guarantee, the CAI will arrange to have the work corrected - at no extra cost to the consumer.

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Codes of Practice


All Members are required to work to the exacting standards laid down in the CAI's Codes of Practice.

ID Cards


CAI Members should carry identity cards that clearly state their name and company details together with a photograph. If you are in any doubt about the validity of an installer, ring the CAI on 01923 803030 during normal office hours.

Public Liability Insurance

All CAI Members are required to have full insurance cover to cover all aspects of their business. Most importantly there is a minimum requirement of £2,000,000 for public liability insurance. This gives the consumer total peace of mind before the company even commences work. 

Complaints Against CAI Members

Please refer to the Complaints Procedure tab at


CAI Plus Membership

We are also a CAI Plus Member, this is the higher level of membership that requires engineers to have passed an NVQ Level 2 in Signal Reception and to have also undergone a CRB Check. This gives you the piece of mind that who you are letting in to your property is not only capable but is also trust worthy.



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Click here to check our membership details

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Who are the Registered Digital Institute? (formally RDI-LB)


The Registered Digital Installer Licencing Body (RDI-LB) was created in 2005 as a collaboration between industry, sector skills, further education bodies and government. The organisation was launched as a community interest company. It’s principle activity to 2008 focussed on forming a database of qualified, security checked, insured and safe digital TV installers. For a sector that had no formal qualification or recognised ‘benchmarking’ this was a first and those engineers meeting the Body’s criteria were given a license to practice their trade under the governments Digital Switchover Certification Mark (better known as the Pink Tick).  


At the start of the UK’s digital TV switchover (DSO) programme in 2008 approximately 250 qualified installers were listed on the register and another 250 were undergoing NVQ level 2 training or assessment. By the end of 2011 more than 3,000 installers had met the RDI-LB’s criteria for membership. The scheme successfully provided enough high quality installers to handle DSO work including the BBC’s consumer help scheme in every UK region.

The Digital Switchover scheme completed in October 2012 with the final region being Northern Ireland. With this in mind In 2010 the RDI-LB Board of Directors set in motion a review to evaluate whether other ‘digital spectrum’ areas such as in home connectivity, smart TV, broadband, security, smart metering, commercial installations and other digital accessibility, could be brought under the wing of the Body, with a much wider need to deliver a platform of available and relevant training, training that would have to be linked to both industry and employer needs within the constantly evolving digital industry arena, this coupled with the certainty of innovative projects such as 4G , it became clear that the Body would swiftly outgrow confines of being simply a registration Body. In 2011 the RDI_LB responded and proposed replacing the pink tick certification with a new more relevant ‘blue tick’ mark as a replacement in September 2012.

Through various consultations and strong feedback from Government, education, trade bodies, RDI-LB members and the wider community it became clear the RDI-LB had support to develop under a new remit.  Continuing the strong consumer interaction and promotion of qualified installers or engineers was considered to be at the heart of activities moving forward. This combined with working far more closely with industry sectors, government, and members to help shape and define standards moving forwards.  In 2012 the possibility to continue the successes of the RDI-LB in a broader scope was realised with the formation of the Registered Digital Institute. 


It is the Mission of the Registered Digital Institute to provide its members and affiliates with access to training and skills development to fulfil their wants and needs, provide access and influence to relevant industrial, governmental and regulatory bodies, promote high levels of workmanship, safety and customer support; and provide relevant services to help promote, develop and grow their businesses.  We promise that our friendly and professional team will always aim to inspire, educate and problem-solve for its members, whilst sticking to its core values of trust and strong governance.

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What is the HD Media Partnership?

With the HD Media Partnership all HD Media Partners must be fully qualified and adhere to aerials and cable ltd's high standard of working practices. 

This gives us access to full training & technical support, & also a planning service for all MATV & SMATV systems including over, HDMI, Data, & Fibre Optic.

This allows us to purchase and install Humax Freesat and Freeview recording equipment and also supply and install Sky Digital Systems to new and existing customers.

Failure to meet this criterior would mean we are not able to purchase or install any of this equipment.